Refund Policy
Last Updated: 2026-10-14
Bulin 47 Viral Video runs on one-time credit purchases — there are no subscriptions and no recurring charges. This policy explains when credits are refunded and how to reach us if something goes wrong.
How credits work
You buy a pack of credits once (for example Single, Trio, or Crew). A credit is only consumed when a video is successfully generated — 10 credits for 480p, 20 for 720p HD, or 30 for 1080p Full HD. Credits never expire, so you can use them whenever you like.
Failed renders are refunded automatically
If a render fails, or a safety filter blocks your photo, the credits for that attempt are returned to your balance automatically — you are never charged credits for a video you did not receive. If you believe a failed render was not credited back, contact us and we will fix it.
Successful videos
Because videos are delivered digitally and generated on demand, credits spent on a successfully generated video are generally non-refundable. AI results vary from photo to photo; a result you simply don't love is not on its own grounds for a refund. That said, if you hit a genuine problem, write to us — we read every message.
Payment issues
If you were charged for a credit pack that never reached your account, or you see a duplicate or unauthorized charge, email us within 30 days with your order details and we will investigate and refund the affected purchase where appropriate. Refunds are issued to the original payment method.
Anti-abuse policy
Refunds are meant to make things right when the service fails you — not to get free videos. We may decline refund requests that show a pattern of abuse, and we may suspend accounts that abuse the credit or refund system.
How to request help
The fastest way to reach us is email at [email protected]. Include the email on your account and, if it's a payment issue, your order or receipt details. You can also use our refund form at /refund-form.